---
title: "Show a line without showing its price"
description: "Mark a quote line as Included so the buyer sees the item but not a figure - and understand why a price-hidden line must be zero."
url: "https://www.quotway.com/docs/negotiation/line-price-visibility"
type: "documentation"
category: "negotiation"
updated: "2026-09-16"
locale: "en"
source: "QuotWay - B2B Quote & Negotiation App for Shopify"
---

# Show a line without showing its price

**Read time:** 4 minutes.
**Last updated:** September 16, 2026
**Who it's for:** Merchants quoting items that belong on the quote but shouldn't carry a number.
**Plan:** Per-line buyer visibility is available on the **Professional plan and above**.

Some lines need to be on the quote without a price beside them - freight you're absorbing, a sample you're including, installation already priced into the main line. Deleting them would misrepresent what the buyer is getting; pricing them at zero and leaving the figure visible invites the wrong conversation.

## Set a line's visibility

In the proposal editor, each line has a **buyer visibility** setting:

| Setting | What the buyer sees |
|---|---|
| **Show** *(default)* | The item and its price, as normal. |
| **Price hidden** | The item, with **"Included"** where the price would be. |

Set it on the line, then send the proposal. "Included" is what appears on the quote, in the buyer's Shopify customer account, in the hosted portal, and on every PDF.

## A price-hidden line must be zero

QuotWay requires a price-hidden line to be **0.00**, and won't send a proposal that breaks this. The restriction is the entire point of the feature.

Buyer-facing totals come from the quote's **stored** total, not from adding up the rows displayed on screen. That's what makes hiding safe: if a line were priced at $500 and its figure simply omitted, the buyer would see a total that is $500 more than the visible lines add up to - and the difference *is* the hidden price. Anyone can do that subtraction.

So a hidden price is only genuinely hidden when it doesn't move the total. If you need the buyer to pay for something without itemising it, fold the amount into a visible line instead, and use "Included" for the line you're genuinely absorbing.

> **In short:** "Price hidden" means *this costs you nothing extra*, not *we're not telling you what this costs*. The first is a commercial gesture; the second is a puzzle your buyer will solve.

## Where it shows up

- **Quote and customer account** - "Included" in place of the amount
- **Hosted portal** - the same
- **Proposal, Confirmation and Pro-Forma PDFs** - the line appears with "Included"; totals are unaffected because the line is zero
- **Draft order on conversion** - the line converts at zero, so the item is on the order the buyer receives

## Troubleshooting

**The visibility control is locked.**
It requires the **Professional plan or above**. A shop that set line visibility while on a higher plan and later downgraded can still see and undo it - the restriction applies to *introducing* hidden pricing, not to quotes that already carry it.

**The proposal won't send.**
Check for a price-hidden line with a non-zero price. Set it to 0.00, or switch the line back to **Show**.

## Related

- [Build and send a proposal](/docs/negotiation/proposals-and-versions)
- [Floor price and discounts](/docs/negotiation/floor-price-and-discounts)
- [Accept part of a quote](/docs/negotiation/partial-acceptance)
- [What buyers see](/docs/buyer-experience/what-buyers-see)